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Returns and Shipping

Return Policy


Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

online return policy

Most merchandise can be returned within 90 days of purchase. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). . Please note bundled items need to be returned with all components for a full refund. .

By Mail

  • For Most orders, credit will be issued at the time the merchandise is received in our warehouse. *

Preparing Your Return by Mail

  • Contact costumer service by emailing support@potty-patrol.com or calling 1 (800)385-7891 and request a returns number
  • Pack the item carefully in the original packaging. Include the return number provided by customer service
  • Affix a new shipping label over the top of the original shipping label and send. Keep a copy of the tracking number on this label for future reference.

If you are returning more that one item, please make sure that they are all to be returnred to the same location to ensure credit is applied accurately. If you have any questions about the return location address, please contact Potty Patrol at 1 (800) 385-7891.

*Please note that, depending on the form of payment tendered, it may take 2-10 buisness days from the start of the returns process for it to be applied to your account


Potty Patrol
4821 Chino Ave
Chino, CA 91710

Shipping Policy


Our policy is simple: We'll ship our product anywhere in the Continental United States. No minimums. Free of Charge.

 

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Further Inquiries Call 1-800-385-7891